Returns & Exchanges
At Wilson's Estate Jewelry, we want you to be completely satisfied with your unique acquisition. If your piece is not exactly as expected, we offer a 14-day return window for a full refund or exchange.
Initiate Your Request
Contact our concierge team within 14 days of delivery to receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Secure Packaging
Place the jewelry in its original presentation box and secure it within a sturdy shipping carton, including all original appraisals and certificates.
Insured Shipping
Ship the package via a trackable and insured carrier; we recommend using the pre-paid shipping label provided by our team to ensure the item is fully covered during transit.
Inspection and Refund
Once our gemologists verify the item's condition and serial numbers, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing